Ciel Top

Exchange / No Refund Policy

We hope you love every purchase!

Effective July 1, 2026

• No cash or credit card refunds.
• Eligible merchandise may be exchanged or returned for store credit on a cYou Gift Card within 14 days of purchase.
• Clothing must be unworn, have the original receipt, and all original tags attached to qualify for an exchange or store credit.
• All sales are final on accessories, jewelry, shoes, and handbags.

Thank you for shopping with cYou! We sincerely appreciate your support of our small business.

📍 Items ship from our headquarters in Sarasota, Florida 🌴

Order Processing

• Orders are typically processed and shipped within 3-5 business days after the order is placed.
• Customers will receive a confirmation email with tracking information once the order has been processed.

Delivery Estimates

• Standard shipping orders within the continental United States can be expected to arrive within 7-10 business days.